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Established 10 years
Unit 7 Torc MK
Chippenham Drive
Milton Keynes
MK10 0BZ

Tel: 0845 601 6431
Fax: 0845 601 6432
Email: info.currencytech@gi-de.com

CTL Support Promise

We offer fully comprehensive service support for most types of cash handling equipment, regardless of manufacturer.

A Support Promise contract can be purchased from day one after installation on a new piece of equipment or at any time during the lifetime of a cash handling machine.

We offer two different types of Support Promise:

  1.     On-site support to an agreed SLA
  2.     Advanced permanent replacement Support Promise

A typical on-site Support Promise demands that one of our engineers calls to site on the next working day after a call is received. The Support Promise contract covers all necessary spare parts (apart from consumables) and labour costs, at least 1 PPM per year and in most cases a temporary loan machine if the unit cannot be fixed first time on-site.

Smaller items can have the more cost effective option of having an advanced permanent replacement Support Promise. Here, a courier is sent with a replacement machine which then remains permanently with the client. The same courier returns the faulty machine to us  for repair and retention.

All Support Promise clients have access to a first line telephone support helpdesk for a possible quick fix.

We are able to offer Support Promise contracts on any manufacturer’s equipment, just give us a call to enquire.


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